RS Jaipur RN70002
RS Jaipur RN70002
Shipping times and delivery.
We always aim to ship goods that are IN STOCK within 24-48hrs. ALL products are shipped from our Miranda store (NSW). Occasionally we may draw stock from our other stores to fulfil your order. This may add a day or two onto the normal delivery times.
If you are after a product URGENTLY then please send an email to us to enquire about the product. Please include your phone number because we may need to call you for an instant answer. You may call our Miranda store on (02) 9525-7489 however our sales staff are in the retail store and will not be the staff always packing your order. We check our emails each day for our orders, so we can usually answer these emails fairly quickly.
IF YOU HAVE PLACED AN ORDER and want to know where it is: Please check your spam/junk folder. Sometimes our reply emails will land there and will often have the tracking information you need. If nothing is there then please email us with your order number. We will check it asap. IF YOU NEED TO CALL: Please call (02) 9525-7489 and ask to speak to someone about your online order. Please have you order number handy. You will be directed to the correct person:)
Timelines and methods of shipping for delivery of different kinds of products.
AEROSOLS: These are classified as DG’s (Dangerous Goods) and they must travel by road couriers. Australia Post DO NOT accept aerosol cans and these cannot be transported by air. It is illegal to send them this way. Delivery for these can take days or weeks-depending on your location. Most major cities are 4-10 days shipping time. NSW customers are much quicker and will often arrive with 2-4 days.
WALLPAPER AND WALL MURALS: Some wallpaper is in stock, others are stocked within Australia and most come from overseas. IF YOU URGENTLY NEED A PATTERN please use the “Have a Question?” tab above and ask us ETA for this item. We try to have approximate delivery times but due to the huge variety of wallpapers and designs it is best to check availability if you need something FAST! Please also check your emails, because we may send you a backorder update once your order has been placedJ
CONTACT PAPER: We stock all of the designs on our website at our Miranda store, so availability is usually instant. Please note that we use a number of different methods to send our parcels out. Depending on where you are, what address you supply, and the weight of the parcel, will determine which method we choose. If you would like it as quick as possible, then simply note this in the “Instructions” field at the checkout. We will do our best to get the fastest method going.
EVERYTHING ELSE ON OUR SITE: As per the very first paragraph.
If you want to talk to someone in our stores then please do CALL US. We are all hands on and please let the staff know you are “looking at our website”and where you are calling from. It is best to call our Miranda store for these queries on (02)9525-7489.
Finally: Our internet customers are equally as important as our walk in customers. If you do not hear from us, then this is usually a good sign in that we are busy packing and shipping your order! The more we talk and email, the slower we are in getting your order on its way!! Thanks for visiting us at Crockers. We appreciate your business and your feedback too!
Returns must be authorised. Most of the time we will accept returns however we have some limitations on what we can offer refunds on. We will not refund:
- specially ordered in products (eg indent wallpapers)
- cut lengths of any products
- spray paints (unless faulty)
- tinted paint
- products that have been removed from original packaging
- dirty or damaged product
- products held for more than 21 days
Return costs are the responsibility of the purchaser.