Payment & Delivery
METHODS OF PAYMENT
- Amex (online sales only)
- EFT (Electronic Funds Transfer)
- Credit Card over Phone
- Or pay when you pick up (applies only to click and collect)
- Reward Points (points earn't online at Crockers)
After placing an order online, you will receive an email confirming Crockers has received your order. This will be followed up with an email confirmation that your order has been shipped. We aim to ship most orders within 24-48 hours (Monday to Friday) so both of these emails may arrive on the same day.
If we need to update you on your order situation, stock availability, items currently out of stock, shipping quotes or indent items or other matters related to your order, you will be contacted via email or telephone.
BUYING SPRAY PAINT ONLINE
By law you are not allowed to purchase spray paint unless you are 18 years of age or older. By clicking through to the checkout you understand that this is our law and we may ask you to provide ID in the form of an electronic scanned drivers license that may be emailed to us. This must match the address of the registered shop user and would only be required once. We will not despatch the order if we are unsatisfied that the purchaser is at least 18 years old. If Crockers have to cancel your order we will charge you a 30% restocking fee and will refund the difference only. All spray paint is sent via Courier and shipping includes the associated fuel levy and dangerous goods charged by the courier company. A signature may be required.
Shipping and delivery times
Typically, products in stock are processed within 24-48 hours and when you receive your goods will depend on the delivery location and delivery method. If your order is a non stocked item eg some wallpapers please allow 2-3 weeks. We will contact you and give an ETA if this applies to your order.
Most orders received before 2.00 pm week days EST are despatched within 2 days. It can often be despatched on the same day though, as we treat every order as a priority.
Courier delivery varies from next day to 4 days approximately, for the more remote locations. Express Post is delivered the next business day over specified routes within the Express Post domestic network. Couriers and Australia Post delivery is estimated to be from 2 to 6 working days. NB Dangerous Goods eg spray paint is always couriered by road and NOT via Australia Post therefore we must have a delivery street address and not a PO BOX.
These estimates are based on the Couriers and Australia Post quoted delivery timetables and should be taken as a guide only and is based on reasonable expectations and experience.
We DO NOT profit on postal and courier charges and try to keep our shipping charges reasonable. Some of our products require suitable packaging to eliminate crushing and creasing (e.g Contact Papers) and regardless of quantity ordered, packaging remains the same. Some products have an extra small charge if they are heavy. That charge will be estimated as you add to cart.
Approximate costs of shipping as follows:
NON DANGEROUS GOODS:
Up to 500gm: Flat $8.00 via Australia Post (will be either Eparcel or Express Post)
Over 500gm: $16.50-$22.50 depending on State and weight. It may be higher if large heavy items are purchased. Will be sent via Australia Post or Courier.
NSW: $20.00-$35.00 depending on region
INTERSTATE: (everywhere else other than NSW) $55.00 flat rate per purchase. This is regardless of quantity purchased and is due to the dangerous goods charges enforced by larger courier companies. For the most accurate calculation of shipping please register and log in and add to cart. Unfortunately costs associated with DG\'s is out of our control. However if you purchase other non dangerous goods at the same time you will not be charged other delivery costs.
OUR CHOICE OF SHIPPING
Due to the nature and variation of products we sell, we will choose the method of shipping most suitable and reliable for your purchased goods. If you have special requirements or would like express shipping you will need to discuss with us to get a shipping quote. Charges maybe higher.